If you are not satisfied with your order, you must request a return claim within 10 BUSINESS DAYS* of the receipt of goods. All packages must be unopened and include original label.
There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags.We do not accept incomplete pre-packs returned to us or garments used.
***KORI AMERICA will not issue a return authorization for damages and return claims AFTER indicated dates.
*NO REFUND POLICY
Refunds will not be issued for damage or return claims. Only store credit will be issued. All discounted or sale items are FINAL and cannot be returned. Shipping and handling charges are not refundable.
To file a claim on a damaged item or return, please email
Please include your PO# in the subject line and the following:
* Invoice Number/Order ID
*Quantity & Color
* Image of Unit (Damage)
*Reason of Return
Once you receive a return authorization (RA) form.
Please mail the package to :
Attn: Online Returns
3115 S Main St.
Los Angeles 90007
If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
All sales are not subject to a refund. Only store credit will be issued
In some cases, merchandise exchanges may be done.